Which of the following roles includes training and help desk tasks?

The role that includes training and help desk tasks is that of Support IT Professionals. This position typically focuses on providing assistance to end-users, diagnosing technical issues, and providing solutions to problems encountered with technology. Support IT Professionals often serve as the first point of contact for technical support inquiries, helping users navigate software issues, hardware malfunctions, or general IT questions.

In this role, training is also a crucial component, as Support IT Professionals often educate users on how to use specific applications, systems, or tools effectively. This encompasses organizing training sessions, creating user guides, and delivering one-on-one support to ensure users can maximize their IT resources.

Other roles listed, such as Web Administrator, Database Administrator, and System Administrator, generally focus more on the technical management of systems, databases, and networks. While they may interact with users in various ways, their primary responsibilities lie in maintaining, developing, and troubleshooting the backend infrastructure and applications rather than directly providing user training and help desk services.